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Last Updated: September 05, 2025

MindRestorative Behavioral Health-TN, uses SMS (text messaging) to communicate efficiently with individuals, including clients and visitors. The following terms explain how we manage SMS communication and your rights related to receiving text messages.

  1. Consent to Receive SMS Messages

    By providing your phone number and agreeing to receive text messages from MindRestorative Behavioral Health-TN, you acknowledge and accept the terms listed in this policy.

    Your phone number and consent are kept confidential. The phone numbers obtained through the SMS consent process will not be shared or sold with third parties or affiliates for marketing or promotional purposes. SMS is used only for direct, relevant communication related to your care and our services.

  2. Types of SMS You May Receive

    If you have consented to receive text messages from MindRestorative Behavioral Health-TN, you may receive messages related to the following:

    • Appointment reminders, confirmations, or scheduling notifications
    • Case follow-ups or general communication about your care status
    • Service alerts or service updates related to the clinic’s operations
    • Payment reminders or billing-related notifications
    • Customer support or responses to general inquiries
    • Special promotions or limited-time offers (optional)

  3. Message Frequency and Fees

    Message Frequency: Our SMS message frequency will range from 2 to 5 text messages per month across all users, though frequency will primarily depend on your active engagement with our services and staff.

    Potential Fees: Standard text message and data rates may apply based on your mobile provider plan. MindRestorative Clinic does not charge for the text messages you receive, but many carriers charge a fee for each message sent or received. This can vary depending on your carrier’s pricing structure.

  4. How to Opt In

    You may choose to receive SMS messages by:

    • Verbally confirming with the staff
    • Checking the SMS consent option on one of our forms (online or paper)
    • Signing up through a website form

  5. How to Opt Out

    You can stop receiving text messages from us at any time:

    • Reply “STOP” to any message you receive. You will receive one final opt-out confirmation message, and then no further messages will be sent.
    • Contact us directly at 901-441-9218 and request removal from our SMS list.
    • Decline or leave the SMS consent box unchecked on any forms.

    You can opt back in at any time by replying “START” to a message from the number or by following the opt-in methods in Section 4.

  6. Standard Messaging Disclosures

    • Message and data rates may apply.
    • Message frequency may vary.
    • You can opt-out at any time by texting ‘STOP’.
    • For assistance, text ‘HELP’ or contact us directly.

  7. Need Help with SMS?

    Reply “HELP” to any of our messages for assistance. You will receive a message with further contact information:

    “For help, please contact us at 901-441-9218 or email team@mindrestorative.com, or visit our Privacy Policy at https://www.mindrestorative.com/tn/privacy-policy and our Terms of Service at https://www.mindrestorative.com/tn/sms-terms-and-conditions.”